Photo Credit: Kristin Sloan

Photo Credit: Kristin Sloan

The Grocery Delivery Workers Project is a mixed methods study of the expanding grocery delivery industry. Making use of sales data, online customer and worker reviews, and surveys/interviews with delivery workers, the project seeks to explore a variety of pertinent questions about the grocery delivery industry, including: What is the composition of the grocery delivery workforce? What is the nature of grocery delivery work? Relatedly, how do workers respond to unfairness at work? Using natural language processing methods, the project also seeks to explore the discursive trends across online reviews of grocery delivery companies.

Team

Ruth Milkman, Co-Investigator
Suresh Naidu, Co-Investigator
Adam Reich, Principal Investigator

Luke Elliott-Negri
Kathleen Griesbach
Sam Lutzker

Funding

United Food and Commercial Workers

Publications

Featured
Algorithmic Control in Platform Food Delivery Work by Kathleen Griesbach, Adam Reich, Luke Elliott-Negri, and Ruth Milkman

Building on an emerging literature concerning algorithmic management, this article analyzes the processes by which food delivery platforms control workers and uncovers variation in the extent to which such platforms constrain the freedoms—over schedules and activities—associated with gig work.

ILR Review: Collective Action and Customer Service in Retail by Suresh Naidu and Adam Reich

This article examines the relationship between workplace collective action at a large retail employer and customers’ perceptions of service. T